Refund policy

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

If you wish to return an item because you have changed your mind about your purchase, We will offer you an exchange or refund provided that:

1. You return the item within 7 days of purchase;
2. You produce your original online tax invoice or other adequate proof of purchase at the time you return the item;
3. The item must not have been used or damaged in any way including that
   1. It is in its original packaging including manuals, pamphlets and all accessories;
   2. It is unopened, unused and in its original saleable condition
4. The product is not one on which a change of mind return is not available which will be listed on Product Details due to hygiene purpose.

If these requirements are not satisfied Vitahauz reserves the right not to offer an exchange or refund for change of mind returns.

1. The product is faulty or is not of acceptable quality, or
2. Significantly different to those shown or described to you, or
3. The product is not fit for its intended purpose, or
4. The product is unsafe

VitaHauz may elect to return the product to the manufacturer to determine the nature of the problem.  VitaHauz reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.